At EVE London in November, CCP announced a significant change to internal policies which govern how CCP employees interact with players when using their non-developer characters in EVE Online.
Our long-standing policy has been that a CCP employee must maintain anonymity when playing EVE on their player characters. While this was intended to be a safeguard against creating a perception of developer bias towards certain in-game groups, the unintended consequence was that it has prevented developers from fully engaging with certain areas of the game.