Login issues on November 15 - Information and solutions (http://community.eveonline.com/news/news-channels/eve-online-news/login-issues-on-november-15-information-and-solutions/)
15 November 2016, 5:53 pm WIth the activation of email verification (https://community.eveonline.com/news/news-channels/eve-online-news/email-verification-coming-with-eve-online-ascension/) on November 15
th, we have received reports about players being unable to log into EVE Online due to email verification or account related issues.
Our Customer Support team has compiled a "Known issues and solutions" article (https://support.eveonline.com/hc/en-us/articles/213877545) on the Help Center, please check it out!
This article covers the following topics:
- Email Verification and Two Factor Authentication (Two Factor Authenticator is still optional, even though the messaging might be confusing at the moment)
- Not receiving the verification code (Please do not re-initiate / re-send the verification code multiple times, either wait up to 10 minutes for the mail to arrive or contact Customer Support)
- Localized Launchers / Clients (If your localized client doesn't work, please use the English laucher for now)
- Lost access to email (Please contact customer support)
Detailed information about each topic is available in the Help Center article (https://support.eveonline.com/hc/en-us/articles/213877545), please consult it!
If you still have troubles logging into EVE Online, please contact Customer Support (https://support.eveonline.com/).
Source: EVE Online News